Keeping your number when you switch mobile networks

If you are thinking of leaving your current provider, one of the things you may wonder is whether you can keep your existing mobile number, the answer is a simple yes. It is an easier process nowadays than it used to be but there are still plenty of things that you need to know to make sure you don’t pay any more than you need to during the switching period.

What you need to switch
You will need to ask your current network for your PAC, this is the “Porting Authorisation Code” that your new network will need to move your number over from your current network. When you ask your current network for your PAC they are obliged to give you it immediately over the phone or within 2 hours by text message. It will be valid for 30 days, this 30 days will effectively be your contractual notice period with your current network. You should be aware that your current contract won’t be terminated if you don’t use your PAC code within the 30 days.

Doing it right
Before you request your PAC, you should find out what your billing date is with your current network. This is the day of the month that your inclusive allowances renew themselves and it will also be the date shown on your bill. The reason you need to know this is that the least confusing time to give your 30 day notice of termination to your current network is on your billing date (or the day before if it’s a 30 day month) because then your last bill will be the line rental for the full month of your notice period. If you give notice in the middle of your billing period you will end up paying for the whole of the next month and then getting a credit for half the month back once you’ve moved networks. Your network will also pro-rate your allowance if you do it mid-month so you could end up paying for usage if you go over your pro-rated amounts.

Assuming you’ve requested your PAC to coincide with your billing date, you should still make a special effort try and stay within your allowances for the month that will be your notice period, that way you won’t have to pay any other charges at the end of the notice period to your existing network.

The right deal for your usage
The next thing to do is to make sure you’ve looked around and found the best deal available on the market for your usage and also consider how your usage may change if you’re getting a phone that has enhanced features (e.g. if your new phone is your first smartphone you’ll almost certainly use more data than you used to). You’re making a fresh start and you’re going to be entering into a contract, so if you don’t get it right now you’ll have to put up with it for a good while to come. The easiest and most accurate way to do this is to use our Bill Analyser service because it analyses your latest bills and recommends the best deal specifically based on what you use. For a guide to using this service click here.

Buying your new contract
When you’ve found the deal you want, whether it’s in a retail store or with an online retailer you need to make sure you buy the deal at the right time to make sure you’re not paying for your new contract before your old one has expired. It is supposed to take only one working day to move your number over to a new network now, thanks to OFCOM insisting the process was made more consumer friendly. However, having called round a couple of different networks it seem that they are still quoting 48 hours for the switch.

So if you’re planning to get your new contract from a retail store, you can buy your new contract on the 28th day of your 30 day notice period, this way your number will switch over just as your old contract expires and you won’t have wasted any of your already paid for inclusive allowance on your old contract. Bear in mind you might need to give yourself a few extra days if you’re ordering online to allow for delivery.

Remember, once your 30 day notice period is up your PAC will expire and if you haven’t used it your existing contract with your current network will carry on as normal, you’ll have to get another PAC and give another 30 days notice on your current contract if you still want to move.

Save your contacts
THIS IS IMPORTANT!! If you have any contacts saved on your old SIM that you haven’t transferred to a memory card or your laptop/PC (note: you probably won’t be able to put your old SIM card in your new phone and just import your contacts as it will only accept SIM cards from your new network & vica versa) then you need to do this before the day of the switch. Once the switch has taken place your old SIM will die and you won’t be able to retrieve any information from it. If you’re not sure how to transfer your contacts give customer services a call and they can give you instructions for your specific model of phone.

The day of the switch
It is advisable not to use your new network’s phone until your number has switched as you’ll have a temporary number on your new network during this time and it will confuse all your friends! Also if you use your new phone straight away you’ll need to have both phones on the go or risk missing calls/texts on your existing number.

On the day your number is due to switch over it’s easiest to use your old network’s phone until a message comes up to tell you that your SIM is inactive or your current network’s signal flatlines. At this point your number will have switched to your new network so you can fire up your new device and start using it.

Pro-rated bills
Unfortunately you won’t have much control over the billing date you are allocated from your new network so you may end up with a billing date that is 2 weeks after you join for example. In this case your first bill would be for 6 weeks worth of line rental, the 2 weeks you’ve just had plus the next 4 because line rental is always paid in advance. Your allowance will also be pro-rated in this case so make sure you don’t go crazy and use your whole month’s allocation of minutes in the first 2 weeks as you’ll end up being charged extra for them. Contact your new network as soon as you’ve switched to find out what your billing date will be so you know what you’ve got to use and how long you have to use it.

So now you know everything there is to know about switching your number to a new network. Hopefully it all makes sense, I didn’t realise quite how much there was to explain before I started writing! Let us know your own experiences with switching networks.

- Kelly

65 Responses to Keeping your number when you switch mobile networks

  1. Honkista says:

    Liked your contribution. I will come back. Useful post. Have fun. Your fan.

  2. jade says:

    Over and over again I’ve been lied to by Orange UK, today I requested a PAC code and was informed that if they provide it they will automatically terminate my contract!!!!

    • Graham says:

      Hi Jade,

      That is correct, once you have your PAC and take your number to a different network, your contract will be automatically cancelled. This is because there isn’t a number associated to the contract anymore, you can’t use it without a number for calls and texts. This may be frustrating for you, but the information they have given you is correct. With porting a number, all networks legally have to abide by the same rules, and so would read something “scripted” giving you the required information.

      Hope this helps,
      Graham – mobilife

  3. Jonny says:

    Graham,

    Can you help me with some advice too. I had a contract with O2 which came to an end last month. A new Pay Monthly deal was advertised which I wanted to get but was told I could not upgrade to it because it was only for new customers. Using advice from Carphone Warehouse, I cancelled my existing O2 contract and signed up to the new one which I wanted. However in order to keep my same mobile number, I was told by CW that I had to buy a pay as you go SIM from a different network to transfer my existing number on to, then when that was done, I could transfer the number from my temporary phone onto my brand new contract. I’m half way through that process however I’ve just been told by Vodafone that I can’t get a new PAC code for the transfer from the temporary one to the new contract for 30 days – CW told me it’s a 5 minute job to get it changed. Are Vodafone correct? I can’t be stuck with this for 30days! Appreciate your help!

    • Graham says:

      Hi Jonny,

      Sadly, Vodafone are correct the number must remain on their network for 30 days. This is because it costs them to port the number and take it in, which they give as a free service as they are under the impression you are staying to be a customer with them and spend money, whereas if you leave straight away they then also pay to port your number out. By putting at 30 day retainer on the number it’s in the hope you remain with them and spend money.
      I really wish I could give better news for you here Jonny, unfortunately if you’ve already ported your number to Vodafone, your number will sit there until the 30 days have lapsed.

      Good luck getting your number back on O2.

      Graham (Twitter – @mobilife_graham)
      mobilife

  4. Alan says:

    Great thanks for your good contribution for telling about switch off the number…

  5. Girl says:

    Great blog and information!

    Could you help clarify something for me please?

    If my bill runs 3rd – 2nd of each month but I request my pac on the 9th and port it over by 11th, isn’t my network provider that I am leaving obliged to refund me from 11th – 2nd of that month since at this point I will not be getting any service with them and therefore they can’t charge me for a service I haven’t received?

    I spoke to o2 customer service about this and they told me that this is correct. Providing you’re no longer in a contract, the 30 days cancellation period only applies if you are cancelling your contract for good i.e. no number porting. However, if you are porting your number over and outside of a contract then in that case you would get refunded for the period you have no service.

    However, t-mobile have said the opposite and said it counts as 30 days notice and I would need to pay end of the month with them as well as first half of next month. Seems bizarre to me since I wouldn’t get any service from them for about 3 weeks.

    Please could you clarify.

    Many thanks.

    • Graham says:

      Hi,

      Thanks for your comments. I appreciate it does sound bizarre that whilst one network says if you are out of contract, you’ll be refunded the remainder of a month not used, whereas another network advises you pay for the full month there is no definitive answer as each network treats their customers who are out of their fixed 18/24m contract differently.
      In this case, yes O2 would cancel the contract as once ported it does terminate the line, and refund the remainder of the month, but T-Mobile would make you pay the full month.

      This is subject to the terms and conditions you agreed to when you first took out the contract, and within their it would be specified that if you leave mid-month you would still be liable for the full month’s line rental cost.

      I’m sorry the news isn’t better for you, sadly it is one of these sneaky T’s & C’s catches. If it makes you feel any better I’ve just been stung for £80 for changing my internet service provider!

      Graham (Twitter – @mobilife_graham)
      mobilife

  6. Girl says:

    Also, another quick question. My number is being ported over tomorrow. Do I have to leave the SIM card on or can I switch it off? I don’t want to use my minutes recklessly and then end up with a huge bill! :)

    • Graham says:

      Hi,

      Good question. My advise would be on the day of porting, turn devices off and let the process occur. You can keep your “old” network’s sim card on and use the minutes and texts on your allowance if you have them, but having the phone on with that sim can delay the process as both sims need to be off.

      I suggest popping your new sim into your phone and leave it off, turning it on every now and then and call the number that is porting across to it to see if it rings. When it does the porting process has completed.

      Good luck and hope it all goes smoothly.

      Graham (Twitter – @mobilife_graham)
      mobilife

  7. WaJ says:

    Hey, quick question.
    How can I do this; I want to transfer my mobile number to 02 and move my sisters number (orange pay as you go) to my current orange contract. Just off the phone to orange and they saying it cant be done. I can only do either or. You know a way round this?

    If I use the pac code then my contract is terminated, the wont let me transfer the number to an orange pay as you go sim either.
    Please help!

    • Graham says:

      Hi,

      Thanks for your comment. Orange are correct here. Once you have ported your number out to a different network, the SIM card then terminates (as well as any plan associated to it) and a number cannot be ported into it to replace the old number.

      It is a case of either porting your number out to retain your number, or your sister’s on to your contract SIM card so she can use it with her number.

      Graham (Twitter – @mobilife_graham)
      mobilife

  8. Surfy says:

    Hiya, complicated this one. I’ve got my PAC code from O2 and I’m moving to a different network. In the meantime I’ve requested that O2 unlock my iPhone from their network which they’re happy to do and are sending me the relevant email. What I need to know is how long after I get my new phone and temporary number do I have to use my PAC code? Should I wait until I’ve unlocked my O2 iPhone successfully before I buy my new phone? I’ve got until the 16th of Feb before this PAC code runs out.

    • Graham says:

      Hi, thanks for your comment.
      You’ve answered the question yourself really there, you have up to the 16th Feb to give your new network the PAC to transfer your number. Unlocking the iPhone does not cause any issues to your service at the moment, it purely means you can put other network’s sim cards into it. Once you have ported your number to your new network, the O2 sim card you are currently using does terminate, so the service will stop and any numbers saved to SIM will be lost, so please make sure you save them first – I’ve been caught out here before! You can buy your new phone at any time, just bear in mind if you don’t port your number onto your new deal straight away you will be using the “temporary number” they issue you.

      Hope this helps,

      Graham (Twitter – @mobilife_graham)
      mobilife

  9. Ruth says:

    Hi,

    Quick question. My old contract expired today 28th and got myh new contract on 26th (Saturday) I gave the pac code to t-mobile on 26th but it being the weekend it hasn’t swapped over so does it matter that my old contract has expired, will the swap still happen, or am I going to have to phone my old provider and get them to activate it again?
    Thanks

    • Graham says:

      Hi Ruth, good question with a simple answer – it will still work. Once a network has terminated your contract, if they know you are porting out (or in most cases even if you aren’t) they revert the sim card and your number to a PAYG sim so the number remains active, so your port process from old network to T-Mobile will still go ahead.
      Of course, T-Mobile should have confirmed with you a date in which the transfer will take place, so if this doesn’t happen contact your current(old) service provider and check with them. I for one have cancelled many contracts and ported my number around most of the networks and never faced an issue.
      I hope all goes smoothly for you.

      Graham (Twitter – @mobilife_graham)
      mobilife

  10. Patricia says:

    I have a phone that is already unlocked, I was with Orange but now I work for 02 and I have a new sim from them, only thing is I need to keep the number but O2 need a PAC Number and I don’t know how to get it as the phone is unlocked can you help me I have a HTC Wildfire S

    Thanks
    Trish x..

    • Graham says:

      Hi Trish, really simple to get your “Orange” number on to O2. It doesn’t matter what phone you have either. All you will need to do is ring Orange and request your PAC which will be given to you, and you can pass it on to O2 to transfer your number. The Orange SIM card will then be dead as will no longer have a number on, but your number will have transferred to O2 within the time parameters the give you at time of setting it up.

      Hope this helps, please let us know how you get on.
      Graham (Twitter – @mobilife_graham)
      mobilife

  11. James Milne says:

    Hi Graham, I seen one the posters was trying to remain on O2 so transferred over to Vodafone but was then told they had to wait 30 days to get a PAC. I’m in the same situation with T Mobile and in which i will be staying with them but its a 3rd party retailer I’m going to go with, so my question is, is there any networks that give u a PAC straight away?

    Cheers.

    • Graham says:

      Hi James,

      I’ve done some looking into it, and networks don’t like giving out this information freely, unless you’ve actually joined them. Ultimately it boils down to networks putting these restrictions on to make money. It costs to port in your number and port out, so if a customer does both parts together the network has spent money on it, and not made any money out of you.

      Very frustrating I know, but isn’t everyone out to make money. Most networks put a 30 day restriction on porting out, so if this isn’t too bad in using another network and spending a little money, consider it a cost in keeping your number. I didn’t manage to get info from Virgin or Talk mobile, so worth looking in to those, I know from past experience Virgin never used to put any restrictions on porting out.

      Hope this helps James.

      Graham (Twitter – @mobilife_graham)
      mobilife

  12. olivia says:

    how can i transfer my phone number if my current contract has already ended. it ended today and i am looking to order a new phone on the internet tonight or tomorrow. will i still be able to get the PAC number from 3 if my contract has already ended?
    Thankyou

    • Graham says:

      Hi Olivia,

      If your contract has ended, typically your network reverts your SIM card to a Pay as You Go number, which keeps the line active. In doing this you will still be able to port out. My best advice here would be to contact 3 and speak to them, request your PAC which they should have for you.

      Hope this helps, and all works out well porting your number.
      Graham (Twitter – @mobilife_graham)
      mobilife

  13. jill says:

    Hi,

    I had an O2 pay as you go phone and have changed to a orange pay monthly. I asked O2 for the PAC to transfer the number. It was due to happen today and the old phone the signal is completely gone and no longer working but my number hasn’t been transferred to the new phone, instead it says it has been disconnected!! Please help anyone?

    • Graham says:

      Hi Jill,

      Once the number has left one network, it can take a few hours to transfer to the new network. Normally this can happen within minutes but can sometimes be delayed in the phones are turned on. Keep both devices switch off and this helps speed the process up. It can take up to 24 hours to transfer, so if not completed by tomorrow I would advise contacting Orange, but at this stage it is still in the process of transferring.

      Hope this helps and all works out well porting your number.
      Graham (Twitter – @mobilife_graham)
      mobilife

  14. Pattie Tattie says:

    Graham hello .. can you help me? I have been with Orange since God was a boy and want to change. I have seen a great deal with Tesco. My contract has ended with Orange and I am just bumbling on at the moment. I have requested that my phone be unlocked by Orange. The difficult-to-understand-Indian-call-centre-representative told me it will cost me £20 and I will have to wait for 30 days to get the unlock code. I am furious! Other than taking it to a guy on the market to unlock, what can I do?

    • Graham says:

      Hi,

      With regards to unlocking a phone, all networks are different, whereas porting a number they have to follow a set line of rules. With unlocking a phone, one must presume the agent at Orange was correct and there is a £20 fee to unlock the phone whilst the unlock code takes up to 30 days to be received. Short of going to a store to unlock it which can sometimes be cheaper, the only other option is to look online for the unlock codes however I do not recommend that as free ones don’t always work and paid services sometimes don’t even give the code, merely scams.
      Sadly I can foresee the only option is to either go through Orange and wait which I appreciate is a hassle, or go into a shop in town who can unlock phones then and there while you wait.

      Hope this helps and good luck!
      Graham (Twitter – @mobilife_graham)
      mobilife

      • Pattie Tattie says:

        Thank you Graham .. I guessed this might be the case but I wanted to check as I have seen different reports on the internet. It is a bind that life is made hard by the service provider but I guess that is their business. Again, thank you for the information and the speed of your response. Pattie

      • ruth says:

        hi.i have a sim contract uuntil september but want to change my number.can i do this?

        • Graham says:

          Hi Ruth,

          I’m not 100% with this. If it is just a case of changing your number I would speak to your network. Whether it is them issuing you a new number, or you porting a different number from a different network, I would advise speaking to your current provider as they are the people in the best place to advise you.

          Graham (Twitter – @mobilife_graham)
          mobilife

  15. Nancy says:

    I have just got a new contract phone, I want to transfer my old payg mobile number. I have got my PAC code but want to know, as I have got a sim with the new phone do I put that in first and when I have used my credit on my payg sim do I then transfer the code., am a little confused about what to do can you help please.

    • Graham says:

      Hi Nancy,

      Put your new SIM card in to your new phone. You can use up the PAYG credit on your old SIM in your old phone, however once ported this is lost so try to use it up before transferring your number.
      I would port it fairly quickly, as a PAC code is only valid for 30 days before you’ll need to request a new one and all the time you’re not using your new contract SIM you’re still paying for it. You may find it best to simply sacrifice your remaining credit and get your number on to your new SIM card and contract.

      Hope this helps and good luck!
      Graham (Twitter – @mobilife_graham)
      mobilife

  16. David says:

    Hi Graham

    I am currently with Orange my contract ends on 12th April, i have been given my PAC code valid until 3rd May and my bill date is 8th April. Should i wait until after 8th May to get my new phone contract and arrange the switch over sometime then or can i just do this anytime after 12th April?

    thanks

    • Graham says:

      Hi David,

      You can purchase your new phone contract any time and transfer your number at any given point once you have the PAC, just bear in mind that there may be a slight lap over with paying for two contracts. Another network might not bill you in the same manner or billing date as you are on now, so you may find a slight crossover or a nice bill free time depending on the network and the day you take it out.

      I do hope this helps,
      Graham (Twitter – @mobilife_graham)
      mobilife

  17. Carrie says:

    Hi Graham,
    My contract is due to end on Friday (26th April). I have found a new contract online which is better than i have been quoted by ny current network O2. I would like to use the same number on my new contract so therefore will need a PAC code. As the phone was online it will obviously take a little while for the phone to get to me so if by requesting a PAC code off O2 am i going to be subsequently without a phone from now until my new one arrives?

    • Graham says:

      Hi Carrie,

      Requesting your PAC does not interrupt your service with your current provider. Once you have received your new contract you can phone your new provider who will take the PAC and begin the port process. On the day they give you that the porting of number will happen, you will be advised by your new network there will be a disruption to the service that day, where your old phone will go dead and the new phone will pick the number up. I always advise if you can, leave both phones off with the SIM cards in, this just enables the port process to happen much more swiftly.

      Good luck and hope this has cleared up your question,
      Graham (Twitter – @mobilife_graham)
      mobilife

  18. Lesley Wright says:

    I’m on Vodafone pay as you go but I have a new phone which is T-Mobile pay as you go and I want to keep my Vodafone number. How do I do this?????

    • Graham says:

      Hi Lesley,

      All you’ll need to do is speak to Vodafone and obtain your PAC which they will provide. Once you have that, pass it on to T-Mobile and they will give you all the information you need with regards to the process of porting your number across.

      Graham (Twitter – @mobilife_graham)
      mobilife

  19. Mel says:

    Hi Graham,
    My daughter and I are both on 3 contracts. My daughter’s phone broke as I was due to renew my contract so I went and got a new phone today. I was offered another phone on a contract for £10 a month which I took so my daughter can use her current SIM in it until her contract comes up for renewal on 1st October.
    If my daughter cancels her current contract on 1st October and takes on the £10 SIM, can I swap my contract and therefore my SIM with her, as the number of minutes/texts and internet would suit us better that way and do a swap with our numbers? Many thanks for your advice.

    • Graham says:

      Hi Mel. If both phones are unlocked or both on the same network, you can swap the SIMs in these phones provided they are the same size SIM, not a normal and a mini SIM – if they are you’d need to ring Three and get them to send you out a new SIM that size with your number on it.
      As long as you are happy to take each other’s numbers, as the mobile numbers cannot be swapped between SIM cards, so you’d end up with her SIMO deal and her number, and her with your contract and your old number.

      Hope that’s clear and helps with your decision on October 1st.
      Graham (Twitter – @mobilife_graham)
      mobilife

  20. Alyson Carson says:

    Hi I bought a new phone yesterday. It is pay as you go with Orange. My old phone was the same pay as you go with Orange. For some unknown reason the girl in the shop transferred my number from my old phone on to the new Sim card instead of just swapping the cards over. I am at a loss as why this had to be done. I was told I would have to wait 24 hours for it to change over. I now have no signal on either of my phones
    and therefore no phone. Is this right or do I need to contact Orange. I have just read your other replies and noted I have to turn both the phones off. I have just done that, I wasnt told to do that by the shop so I presume this will have delayed the move over. Can you advise me please?
    Thanks
    Alyson

    • Graham says:

      Hi Alyson. It doesn’t sound wrong to me. In this case they aren’t porting your number from one network to another, they are simply putting your existing number on to a new “piece of plastic” with a new SIM. This may be because your new phone takes a different size SIM to the current SIM you had, however with Orange they do tend to do this each time you get a new phone. I myself and with Orange and whenever I purchase a new phone it comes with a new SIM card, and yes annoyingly it can take up to 24 hours to transfer. With this you don’t need to keep phones off etc, as this isn’t porting and it is just a case of waiting for the network to apply your number to the new SIM.

      I do hope this helps, hopefully by now your number is working on the SIM card. If after the 24 hours it hasn’t, I would then contract Orange.

      Graham (Twitter – @mobilife_graham)
      mobilife

  21. Jess says:

    Hi Graham

    Thanks for this very useful site.

    Yesterday I got my PAC Code from Orange, ordered a new Vodafone phone (with contract) online from Carphone Warehouse, and entered the PAC during the purchase process.

    Today my new phone arrived with new Vodafone sim. I have put the sim into the phone (can’t actually tell if it knows it’s there or not, i.e. if it’s inserted correctly, but hope so!)

    At the moment my old phone with old sim is still working.

    My question is, do I need to contact Vodafone to activate the new SIM before the porting process can take place, or will it all happen automatically without me needing to do anything? Carphone Warehouse info is a bit confusing on this point.

    Thanks so much.

    Jess

    • Graham says:

      Hi Jess,

      Best to give Vodafone a call. You have given them all the details you need, but always good to get them to give you peace of mind and they can talk you through how and when the process will happen, as all networks have their slightly different way of managing it.

      I hope this helps, and good luck porting,
      Graham (Twitter – @mobilife_graham)
      mobilife

  22. terry says:

    I need help its been 3 days now and my number is stuck between networks i can still ring orange but at the same time i ring on the three sim i have and it shows up with the same number that i used to have with orange but how am i able to use both at the same time text of one phone and its going to my other one also calls are going from one to the other cant see who is at falt here orange say three three say orange three says its complete and so do orange i cant make sense of it 3 days and still having problems what do i do

    • Graham says:

      Hi Terry,

      Your existing SIM will continue to work until the port process has completed.Have you turned each phone off and on again? I often find it is best to leave both phones off, and switch on periodically to check if the process has finished.
      I am very surprised this has been an ongoing issue for 3 days, I would contact your new network you are porting to, Orange, to confirm the status of the port.
      I can only apologise that I cannot assist any further, this is an error I have never heard of before.
      Good luck and I hope the port process completes in a timely manner.
      Graham (Twitter – @mobilife_graham)
      mobilife

  23. Luke says:

    Hi graham
    I recently switched from orange to 02 and transferred my number over.
    However i have recently been billed by orange the full monthly payment, just wondering if this is a one off payment, or if i need to phone orange to see if they are going to keep charging me? I switched my contract about a week into my current one

    • Graham says:

      Hi Luke,

      Normally when you cancel a contract with one network and transfer your number to a new network, there is the final month’s bill to pay which you say here they have billed you for. Always worth giving them a quick ring and chatting with someone in the billing team to ensure that was the last payment, and then of course you can cancel the direct debit through your bank account.
      Graham (Twitter – @mobilife_graham)
      mobilife

  24. Gavin says:

    I am about to order a new sim for a new unlocked phone. I wish to swap the new number that comes with my new sim with the number of my existing Orange payg phone – i.e. to end up with my original number on my new phone and the new number on the Orange phone. Is that possible and if so, what are the steps to do this?

    • Graham says:

      Hi Gavin,
      Thanks for your message. You will be able to port your existing Orange number on to your new SIM card, provided this is not also with Orange, but once you’ve ported a number on to a SIM, the number that was there previously is lost, it would not be possible to then switch that “new” number onto your old SIM card.
      I do trust this clears that up for you.
      Graham (Twitter – @mobilife_graham)
      mobilife

  25. Heidi says:

    Hi Graham,

    I cancelled my contract with orange the day before my billing date and started a new contract with O2. I have transferred my number and was informed it would take 24 hours. The number has swooped to the new phone, so all notifications come through. However the orange SIM card is still working meaning I can text and call from both.

    I was wondering whether this was just part of the process and will take slightly longer or whether this should of changed by now.

    • Graham says:

      Hi Heidi,
      I would turn both phones off, leave it a few mins and turn them on again to see if the Orange SIM is still working. Sometimes, the port process doesn’t always go as smoothly as hoped when both phones are on, meaning that both SIM cards are active.
      If this is still causing an issue I would recommend phoning Orange and informing them that the port process has worked, provided you can send and receive calls from your new O2 contract with your number that has ported over and not the “temporary” O2 number, but the Orange SIM is still active. It should terminate and become a dead piece of plastic once the port has completed.
      Hope this helps and I do hope it all fixes itself for you.
      Graham (Twitter – @mobilife_graham)
      mobilife

  26. Alythia says:

    Hi,
    I am hoping you can help me with a bit of advice. I have a contract with T-Mobile, I have just requested my PAC code to transfer my number to a payg on another network so I can then get a new contract with T-Mobile as it’s the best way for me to get the phone and tariff I want, Carphone Warehouse have advised that this will only take a couple of days, but when I port my number to payg on say Orange, am I tied to them for any specific length any time before I can request a PAC code to port it again?

    Is it not possibile to just open the new T-Mobile contract and have my number changed from the old to new contract internally?

    Thanx in advance

    • Graham says:

      Hi Alythia,
      You would need to speak to the individual networks in question. I know some networks have restrictions on how long a number must be active on their network before they port out again. In this case, speak to Orange and see if they put such a restriction on it.
      As far as I’m aware, it has never been possible to port one number from one SIM to another when they are both on the same network, so sadly you do have to go through the rigmarole of moving to a network and bringing it back in to where you want.
      I hope this clears it up for you and answers your questions.
      Graham (Twitter – @mobilife_graham)
      mobilife

  27. Jamie says:

    Hi – I’m being really thick. I currently use giff gaff and an old handset but have decided to get an iPhone 4 from 3 – I want to keep my number and so I need a PAC code from giff gaff – lets say I get one, what do I do with it then to ensure I keep the same number? Do I contact 3 with the PAC code and they will then fix it? Just want to ensure i do the right things in the right sequence.

    Cheers for any help you can provide.

    Jamie.

    • Graham says:

      Hi Jamie,
      Exactly that. Once you have the PAC from Giff Gaff, just pass it on to Three who will take it and bring your existing number onto their network and hey-presto all will be set up.
      Graham (Twitter – @mobilife_graham)
      mobilife

  28. Essex says:

    Read all threads, could not see an answer so can you advise before I contact the supplier.

    a/ Downgraded from years of phone monthly contracts to a sim only 12 month on T Mobile in 6th March 2013 as i kept a perfectly fit and useful unlocked Samsung S2

    b/ I now want to leave T Mobile for a new provider with a new phone offering better contract terms than TM.

    c/ I am prepared to pay the outstanding months of the contract.

    d/ (a) What is the correct procedure in approaching TM with a view to transferring ( asking for PAC) my current number.?
    (b) Then asking to cancel my contract.
    (c) What is the best time of the month to both of these things as i also will have to pay the end of contract period And anything else they deem to charge me for legally?

    e/ Direct \debit payment date is 2nd of month ( payment out)?

    I ask as there seems to be an anomaly on different condition(s) with different people.

    • Graham says:

      Hi,

      In this instance, I would contact T-Mobile and advise them that you are willing to buy out of the remaining months of the sim only contract and would like to request you PAC.
      I wouldn’t say there is necessarily a “best time” to pay it off, the amount will be the same you pay as they calculate the remaining months line rental to pay and add on top any additional call charges you have built up which would be added to a bill ordinarily.

      I do hope this helps, good luck moving for a better deal.

      Graham

  29. Pauline says:

    Hello.

    Wonder if you know whats happened. I was on a pay as you go contract with t-mobile and I recently bought a sim only contract where I get unlimited texts, 500 minutes and 1gb of data. I wanted to keep my number and unfortunately I had to go to orange and then back to t-mobile in order to do this. This took me a week to get done. Now I have my original number on my contract but when I check my allowance it says I have no allowance remaining. Why? I’ve not used any of it and my bill isn’t due out until the end of the month. Does that mean I’m paying for my contract and not getting anything for a month?

    Thanks

    Pauline

    • Graham says:

      Hi Pauline,

      This is something I’ve not heard of before, most peculiar. My only advise here would be to contact T-Mobile and speak to them, they will have all the information on the account of yours and what has happened as this is something I have no knowledge of and would hate to give you any incorrect information.

      I do hope this issue gets resolved. Let us know the outcome!
      Graham

  30. Sam says:

    Hello,

    My pay monthly contract with orange ends on Nov 11 and my billing date is on the 22nd of Oct. I’m not renewing my contract with orange and I’m getting a new contract with 3. My questions are,
    1. when is the best time to give orange my 30 day notice
    2. how to give the notice, in writing or just ring orange
    3. when to request the PAC as i’m keeping my old number
    4. when is the best time to get a new mobile contract with 3
    5. and when to apply for number porting with 3

    Thanks

    • Graham says:

      Hello Sam,
      If your contract ends 11th November you can give your 30 days notice from 11th October, you can do this simply by ringing Orange, no need to put it in writing (you can but may take longer to process than calling them).
      You can request your PAC at the same time as giving your 30 days notice however the PAC only lasts 30 days so do it accordingly with when you plan to pass on to 3. Once you’ve handed in your notice you can take out a new 3 contract at any time, just remember you will still pay your final month’s bill with Orange, so you may wish to plan to start it around the end of the Orange contract else you’ll be paying for an Orange contract and a 3 contract.
      Hope this info helps,
      Graham

  31. Dawn Exley says:

    Hi
    I am coming to the end of my contract with orange, I have requested a payg sim, however, the new contract will also be with orange, but through a third party. Orange customer service said I could ring them up and transfer my old number which will be on the payg sim to the new contract is this correct … I thought you could not do this on the same network .. Thanks

    • Graham says:

      Hi Dawn,
      As far as I was aware, it was not possible to port your number from one SIM to another SIM on the same network. Check again by speaking to Orange…it might be they are setting something up for you on your existing SIM card.

      Graham

  32. Elizabeth says:

    Hey Graham :)

    Wondering if you could help me, I updated my contract today to a new sim. However i havent actually changed it yet as i wanted to change my number over.
    However, my question is.. Basically, my phone now has no signal, where it always has signal, would the contract of been cancelled straight away? And ill have to put the new sim in? Im a little confused about it all..

    Thanks in advance

    elizabeth

    • Graham says:

      Hi Elizabeth,

      I’m not too sure as to why it has no signal. It could be as the phone line has been cancelled. My best advice would be to ring the network you were with and ask them, get the correct information straight from the horse’s mouth.

      Good luck!
      Graham

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